PLEASE READ BEFORE ORDERING IF YOU ARE IN A HURRY TO RECEIVE YOUR ITEM/S
To our valued customers (past, present & future),
Due to delays with international shipments, we have changed the way we process orders.
To offer the biggest and best selection of products, some items are stored and shipped from factories in Germany, China, Spain, France etc (just to name a few).
Previously, we would have these items shipped direct to customer using a standard, economic shipping method.
Unfortunately international shipping delays are far too long for us to be satisfied with this level of service so we have changed the way we process international orders.
From November 2021, all products that we do NOT already have here in Sydney will be ordered and shipped – direct to us – once a week, using much faster and more reliable international shipping methods. We will then process orders as usual and ship all items from here in Sydney.
What this means for you:
- A short processing time – there will be a short processing time (5-10 business days) while we wait for your stock to arrive.
- Flexible order cancellation – If you decide you no longer wish to wait you can cancel your order at any time and we will provide a full refund.
- Faster delivery times – Previous international shipments could take between 4-6 weeks. We can now process all orders within 1-3 weeks.
- Increased quality control – All products are reviewed and checked before being shipped to customers, minimising the potential for error.
We understand that you want your item/s as soon as physically possible. By changing the way we process international orders, we can speed up the delivery process, have more control over delivery timeframes and offer to cancel your order if you change your mind about waiting.
ITEMS SHIPPED FROM SYDNEY, AUSTRALIA
Some of our most popular items ship directly from Sydney. These orders are fulfilled and sent within 1-2 business days. If you order any of the following items, you will receive your order within 5-10 business days (depending on Sendle and Australia Post).
To see the full catalog of items that ship from Sydney, click the button below.
If there is a specific item you are after that is not on the list and you would like a delivery ETA, please email us or use the chat window below to leave a message and we will get back to you with the correct information.
We thank you for your interest in our products and we will do everything we can to provide you with accurate, up to date information regarding your order/s.
– PODCASES AU Team