Frequently Asked Questions

Who are you?

Podcases AU is an Australian based online store, launched in 2020 to bring joy to our customers by delivering affordable and fashionable accessories that are as unique as our customers.

How long does shipping take?

We ship our items from a number of warehouse locations around the world so depending on your order, it can take between 1-4 weeks (7-28 days) for the item to arrive. 

What is your return/exchange/refund policy?

Easy! Head over to the Refunds & Returns page for everything you need to know.

My order has not arrived?!

No problem, we’ll figure out what’s happened. Please send us a message with your account email address, full name and the item you ordered (or the order number).  We will locate the item and provide you with an update. 

Do you deliver to my country?

Probably, we deliver all over the world! Feel free to get in touch with us and we will confirm shipping services to your corner of the globe.

You don’t have an item I want!?

Hmmmm. Ok. Send us a message and we will do what we can to source the product of your dreams. If it exists, you can guarantee we will find it and add it to our range – just for you! 

It smells funny!?

Yes, this can sometimes happen when silicone based products are “locked” in plastic packaging right after they’re made. This smell will fade and become less powerful in open air, over time. But, if it is a problem, you can always return the product to us for a full refund. 

Where do these products come from?

In a word – EVERYWHERE! First the products are manufactured in China. Then they’re shipped to various warehouse locations all over the globe including the USA, France, Germany, Spain, China and others. Depending on your item, your order may be shipped from any one (or more) of these exotic locations which is why our shipping times can range between 1-4 weeks (7-28 days).

I have too many AirPod cases, I think I have a problem?

They’re cute aren’t they? Whatever your mood, style or preference there is something for everyone. If you have an impressive collection, tag us on Instagram so we can check it out! 

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